About Emcartago

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MISSION

“At Empresas Públicas de Cartago – EMCARTAGO S.A.S E.S.P., our mission is to build trust and provide public services and strategic solutions with the highest quality standards. We are dedicated to ensuring social, environmental, and financial sustainability through the efficient and responsible management of water resources, promoting conscious water use and environmental protection. We offer comprehensive and innovative solutions that create value for our stakeholders and contribute to the progress of the city and the region.”

VISION

By the year 2031, EMCARTAGO E.S.P. will be a leading company in the provision of public services and strategic solutions, with operational, financial, and administrative efficiency, ensuring proper water resource management, environmental protection, and social responsibility.

QUALITY POLICY

We are committed to managing our processes under a leadership style framed by quality guidelines and continuous improvement, with qualified human talent, technological and infrastructure resources suited to the needs and financial capacity. We operate under legal guidelines and social responsibility, responding promptly to our users’ needs.

CORPORATE VALUES

  • Efficiency

  • Honesty

  • Transparency

  • Commitment

  • Social responsibility

  • Environmental responsibility

QUALITY OBJECTIVES

  • Develop a business leadership style based on planning and achieving results, working as a team, and striving to foster commitment among all employees.
  • Provide efficient energy, water supply, and sewerage services while establishing monitoring mechanisms to implement improvement actions.
  • Continuously train human talent to maintain qualified and competent personnel.
  • Develop physical and technological infrastructure according to financial capacity and in harmony with the city’s growth.
  • Comply with legal requirements to satisfy user needs in service provision.
  • Corporate Social Responsibility (CSR) based on ethical values and transparency principles, including a continuous improvement strategy that benefits employees, their families, and the social and environmental surroundings.
  • Provide excellent service to our users.
  • Ensure the organization’s financial strength.
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